bol88 Privacy Policy — Your Data, Protected

Introduction

bol88 ("we", "us", "our") operates the online gaming platform accessible at https://bol88.org and is committed to protecting the personal data of every player who uses our service. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information about you when you register for and use the bol88 platform. It also describes the rights you have in relation to your personal data and how to exercise them.

By registering an account on bol88 or by using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please do not use the bol88 platform.

1. Data We Collect

We collect personal data that is necessary to operate the bol88 platform, comply with our legal obligations, and provide you with a secure and personalised gaming experience. The categories of data we collect are as follows.

2. How We Use Your Data

bol88 uses the personal data we collect strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• To create, verify, and manage your bol88 account, including KYC identity verification and age confirmation to ensure you meet the 21+ eligibility requirement.
• To process your deposits and withdrawals in BDT and communicate with you about the status of your transactions, including delays or issues requiring your attention.
• To provide customer support, respond to your queries and complaints, and investigate any dispute raised in connection with your account or a transaction.
• To comply with applicable anti-money-laundering (AML) obligations, responsible gaming regulations, and any other legal or regulatory requirements that apply to online gaming platforms operating in or serving players in Bangladesh.
• To send you promotional communications about bol88 bonuses, seasonal offers, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time by contacting support.

3. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the purpose of the processing.

• Contractual necessity: processing your registration data, transaction data, and account management data is necessary to fulfil our contractual obligations to you as a player on the bol88 platform.
• Legal obligation: processing for KYC, AML, responsible gaming compliance, and fraud prevention is required by applicable law. We are required by law to retain certain records for defined periods and to report suspicious activity where mandated.
• Consent: for promotional communications and optional analytics, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Sharing Your Data

bol88 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below.

• Payment processors: to process your BDT deposits and withdrawals, we share the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are contractually bound to use your data only for payment processing purposes.
• Game providers: licensed game studios (such as Pragmatic Play and Evolution Gaming) may receive session and gameplay data necessary to operate their games on the bol88 platform. These providers are subject to data processing agreements and are not permitted to use this data for their own marketing purposes.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory direction, we may disclose your personal data to relevant government or regulatory bodies. We will only disclose the minimum data required to comply with the relevant legal obligation.

We do not share your data with advertisers, data brokers, social media platforms, or any commercial third party for marketing or profiling purposes.

5. Cookies and Tracking Technologies

bol88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The cookies we use fall into the following categories.

• Essential cookies: these are strictly necessary for the platform to function. They enable core features such as your login session, account authentication, and security checks. Essential cookies cannot be disabled without breaking the platform.
• Analytics cookies: we use analytics cookies to understand how players interact with the platform — for example, which pages are visited most frequently and where players encounter errors. This data is aggregated and anonymised and is used solely to improve the platform.
• Preference cookies: these remember your settings, such as your language preference and display options, so you do not need to reconfigure them each time you visit.

You can control cookie preferences through your browser settings. Disabling analytics or preference cookies will not prevent you from using the platform, but some features may not function as intended. We do not use advertising or third-party tracking cookies.

6. Data Retention

We retain your personal data for as long as your bol88 account is active and for a defined period after account closure, as required by applicable law. Account and transaction records are retained for a minimum of five years following account closure to comply with AML and financial record-keeping obligations. Technical and usage data is retained for a shorter period and is routinely deleted once it is no longer needed for platform operation or legal compliance. If you request deletion of your account and data, we will delete all data we are not legally required to retain within a reasonable timeframe and confirm the deletion to you in writing.

7. Data Security

bol88 takes the security of your personal data seriously. We implement technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data transmissions between your device and our servers, secure server infrastructure with restricted physical and logical access controls, regular internal security reviews and vulnerability assessments, and strict access controls so that only authorised bol88 personnel can access player data, and only to the extent necessary for their specific role.

Notwithstanding the above, no method of electronic data transmission or storage is completely secure. While we make every reasonable effort to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that affects your personal data, we will notify you promptly in accordance with our legal obligations.

8. Your Privacy Rights

You have the following rights in relation to the personal data that bol88 holds about you. To exercise any of these rights, please contact our support team using the email address listed on the bol88 website. We will respond to all rights requests within a reasonable timeframe.

• Right of access: you have the right to request a copy of the personal data we hold about you, including information about how it is being used and with whom it has been shared.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

We will not charge a fee for handling your rights requests and will aim to respond within 30 days. If a request is complex or we receive a high volume, we may extend this period and will notify you accordingly.

9. Children's Privacy

bol88 is strictly an adult-only platform. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data promptly and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has created an account on bol88, please contact our support team immediately using the email address listed on the website.

10. Third-Party Links

The bol88 platform does not contain links to external third-party websites. However, if you navigate to a third-party website from outside the bol88 platform, please be aware that those websites operate under their own privacy policies and bol88 has no control over and accepts no responsibility for the content, privacy practices, or security of those sites. We encourage you to review the privacy policy of any website you visit.

11. Changes to This Privacy Policy

bol88 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will revise the effective date at the top of this page. If we make material changes to the way we collect, use, or share your personal data, we will make reasonable efforts to notify you directly — for example via an in-platform notification or email to your registered address. Your continued use of the bol88 platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your data is being handled.

12. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way bol88 handles your personal data, please contact our support team. Contact details are listed on the bol88 website. Our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). All privacy enquiries are treated with the utmost confidentiality and handled by authorised personnel only.